Shipping & Returns

Shipping information, processing times, backorders, and our return policy

ORDER PROCESSING

Precision Research Supply works to process orders as quickly as possible.

In-stock orders are often shipped the same business day; however, please allow 2–3 business days for standard order processing.

Once your order has shipped, tracking information will be provided when available. Shipping transit times are estimates provided by the carrier and are separate from our processing time.

BACKORDERED PRODUCTS

Products listed as backordered may require additional time for fulfillment. Most backordered products are expected to ship within approximately 14–21 business days, depending on manufacturer availability and lead times.Because manufacturer timelines can change, estimated backorder dates are not guaranteed. We will make reasonable efforts to keep customers informed of significant delays.

RETURNS & REFUNDS

Due to the nature of our research products, all sales are considered final once an order has been fulfilled and shipped. We do not accept returns or exchanges for change of mind, products ordered in error, or unwanted products.We will work with customers when an order arrives damaged, defective, or incorrect. After reviewing the claim, PRS may provide a replacement, store credit, or refund when appropriate.

LOST PACKAGES & DELIVERY

If tracking does not show delivery and a package appears to be lost in transit, please contact PRS. We will work with the shipping carrier to investigate the shipment.Once a shipment is marked Delivered by the carrier, PRS is not responsible for loss or theft occurring after delivery. We will, however, provide reasonable assistance if there appears to have been a carrier delivery error.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address. PRS is not responsible for packages lost, returned, or misdelivered because of an incorrect address provided by the customer.If an order is returned to PRS as undeliverable, additional shipping charges may apply before the order is reshipped.

DAMAGED SHIPMENTS

If your package arrives damaged, please retain the product and original packaging and contact us promptly. We may request photographs of the shipping container, shipping label, packaging, and affected products.

QUESTIONS ABOUT AN ORDER

For questions regarding shipping, damaged products, or returns, please contact [email protected] and include your order number.

RESEARCH USE ONLY

Precision Research Supply products are offered strictly for laboratory and research purposes and are not intended for human consumption.